Careers

Why NOOR ?

What makes NOOR so special to those who work here is a vision we share. We are leading an effort to make a real difference in the lives of people throughout the Middle East. An economic difference. An educational difference. A personal difference.
In extending the extraordinary benefits of the digital revolution beyond the borders of technologically advanced countries, we're helping deliver technology's greatest promise -- the promise of raising standards for everyone, everywhere. Using the newest technology to serve and support the world's most enduring cultures is much more than "a job." It feels good, day-in and day-out.

Current opening positions

NOOR has the following positions currently available. If you are interested in applying for any of these positions, please forward your CV to This email address is being protected from spambots. You need JavaScript enabled to view it. and be sure to mention the Job Code in the email subject title.

Customer Service Representative

Job Code: CSR
Responsibilities:
• Resolve customer complaints via phone, email, and social media.
• Attracts potential customers by answering product and service questions
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepares product or service reports by collecting and analyzing customer information
• Close out or open call records
• Handle changes in policies or renewals
• Handling the tech problem related to ADSL
• CCNA or Tech background is a must
Required Technical Skills:

Skills/Qualifications

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, Tech skills

Job Type

Variable (2 days off)


Languages

English language (speaking, reading and writing)


Experience

From 1 to 4 years call center experiences

Job Contact Info.
Please send your updated CV and write in the subject 'Customer Service Representative', otherwise, your CV will be automatically ignored.


This email address is being protected from spambots. You need JavaScript enabled to view it.